Under current regulations, overseas travelers must complete customs verification of their tax-refund goods at the time of departure.

Travelers should then apply for the VAT refund through an authorized refund agency located inside the restricted departure area of the exit port, presenting a valid passport, the Refund Application Form for Overseas Visitor stamped by customs, and the original sales invoices.

In Shanghai, besides the on-site refund option, travelers who shop at designated pilot tax-refund stores may also choose to submit their refund request online through the mobile departure tax refund service.

Travelers must still meet all policy requirements, present the mobile tax refund QR code to customs for verification when departing, and then submit the online refund application to the refund agency once the verification is approved.

Source: International Services Shanghai (https://english.shanghai.gov.cn/)

International Services Shanghai is an upgraded, multilingual portal for the Shanghai municipal government. It offers detailed policies, news updates, and useful tips for expats in Shanghai who are seeking information on business, employment, travel, education, or shopping.

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You should Immediately locate the customer service contact for the specific tax refund company on your form and initiate a claim online/email with scanned documents.
Simultaneously, prepare to send the original documents via tracked international mail to the address provided by the refund company if digital submission isn't enough.
Keep detailed records of all submissions and communications.

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